Replacement, Returns & Refunds

Replacements:

We have a 7 day replacement policy, which means you have 7 days after receiving your product to request a replacement in case your card is not working as intended.

To be eligible for a replacement, your card  goes through a diagnostics process where our team evaluates whether it is a hardware and/or software issue and whether it can be rectified without needing to replace the card.

Diagnostics report and status of your replacement request is shared with you. Once the replacement is accepted, we’ll create a reverse order and arrange for a pickup of your items. Items sent back to us without first requesting a replacement will not be accepted.

ℹ️ For international orders: Once the replacement is accepted, we’ll create a reverse order label for you and you’ll need to courier us the items back. We compensate for any courier fee paid by you in this process upon verifying the courier invoice.

If you are facing issues with your order, you can contact us at support@getwaiv.com and we’ll duly take care of your concerns.

Returns & Refunds:

In cases of cancellations, you are issued a full refund to your original payment method. The timeline of this refund can be between 3-10 business days depending on where you are transacting from.

Please inspect your order upon receipt and contact us immediately in case you are facing any issues so that we can evaluate the issue and make it right.

During replacement process, the items must be returned to us in its original packaging. You’ll also need the receipt or proof of purchase.

We are unable to accommodate refund requests due to personalized nature of our products. However if your product is not working as intended, please reach out to us and we will make it right for you.

Unfortunately, we cannot accept returns on sale items or gift cards or offer any refunds.